Privacy Policy

Last Updated: October 14, 2025

Welcome to Memby.ai (“Memby,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software, and related services (collectively, the “Services”).

By accessing or using Memby.ai, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

A. Information You Provide

To provide a valuable product, we collect information that you voluntarily provide to us, including:

• Account details: name, email address, password, studio name, and billing information.

• Business data: fitness studio contact lists, customer leads, class schedules, and campaign preferences imported from your CRM or POS system (e.g., Mindbody, Glofox, or ClubReady).

• Communications: messages you send us via email, chat, or through our in-app support.

• Payment data: collected and processed securely through our payment processor (e.g., Stripe); we do not store full payment card details.
  
  

B. Information Automatically Collected

When you use Memby.ai, we automatically collect:

• Usage data: pages visited, features used, time spent in the app, and actions performed.

• Device and log data: IP address, browser type, operating system, referring URLs, and crash logs.

• Cookies and analytics: we use cookies and similar technologies for functionality, analytics, and marketing purposes. You can manage cookie preferences through your browser.
  
  

C. Information from Integrations

If you connect Memby.ai to third-party systems (e.g., Mindbody, Glofox, Zapier, Meta Ads, or email platforms), we may access limited data required to perform the requested services—such as lead names, contact info, and booking activity. We do not sell or share this data for unrelated marketing.

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Memby platform.

• Automate lead nurturing, appointment booking, and membership sales for your studio.

• Send transactional messages and service updates.

• Analyze usage trends to enhance product performance and support.

• Communicate with you about new features, offers, or updates (you can opt out anytime).

• Comply with legal obligations and enforce our Terms of Service.
  
  

3. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers that help us operate Memby (e.g., hosting, analytics, payment processing, customer support).

• Integration partners only as needed to perform connected services (e.g., scheduling or CRM sync).

• Legal authorities if required by law, regulation, or court order.

• Successors in the event of a merger, acquisition, or reorganization involving Memby.
  
  

All third-party vendors are bound by confidentiality and data-processing agreements.

4. Data Retention

We retain personal and business data for as long as your account is active or as needed to provide our Services.
You may request deletion of your data at any time by emailing brandon@memby.ai.
We may retain limited information to comply with legal or accounting obligations.

5. Security

We use industry-standard safeguards, including encryption, access controls, and monitoring, to protect your data.
However, no online service can guarantee absolute security, and you use Memby.ai at your own risk.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Request a copy of your data in a portable format.

• Object to certain types of data processing.

• Withdraw consent for marketing communications.
  
  

You can exercise these rights by contacting brandon@memby.ai.

7. International Data Transfers

If you are outside the United States, please note that your data may be transferred to and processed in the U.S.
We ensure adequate protection consistent with applicable data protection laws (such as GDPR).

8. Children’s Privacy

Memby.ai is not directed to children under 16. We do not knowingly collect personal data from children.
If we learn that we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision.
Continued use of Memby.ai after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Memby, LLC
Attn: Privacy Team
Email: brandon@memby.ai
Boston, MA, USA